Power Restoration Process

In the event of an emergency, LUMA crews will conduct restoration work in a coordinated manner under the highest safety compliance standards as soon as conditions allow for safe operations. To restore power to customers as quickly and safely as possible, LUMA crews follow a specific series of steps, including:

  • Conducting damage assessments to the impacted regions of the island
  • Responding with utility crews to impacted areas to begin restoration efforts
  • Activating helicopters from the air fleet and trucks from the ground fleet, along with field employees and a wide variety of other related equipment, as required for damage assessment and storm restoration efforts

Per outage response procedures, power restoration work will prioritize Lifeline Residential Services (LRS) customers who need electricity to operate medical equipment, as well as critical facilities, including health, safety, transportation and communications services.

Please note that the restoration time in response to a serious emergency depends on numerous factors including the severity of the storm as well as the impact and the nature of the damage.

In the case of the need for additional response resources, LUMA has agreements with the Caribbean Electric Utility Services Corporation (Carilec), the Edison Electric Institute (EEI) and the American Public Power Association (APPA) for mutual aid in response to critical events.

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